SeroBurn Terms of Service – Purchase Policies & Customer Protection
Welcome to SeroBurn. These Terms and Conditions explain the rules governing purchases, shipping, payment authorization, optional membership services, returns, and the use of our website. Please review these terms carefully before placing an order.
By purchasing through the SeroBurn website, you acknowledge that you have reviewed and agreed to the applicable terms presented during checkout.
1. Eligibility Requirements for SeroBurn Purchases
This online offer is available exclusively to individuals aged 18 or older.
To complete a purchase, you must use a credit or debit card that you are authorized to use. You may not use another person’s payment method without their authorization.
By submitting an order, you confirm that you meet the minimum age requirement and are authorized to use the selected payment method.
2. Available SeroBurn Packages & Order Fulfillment
SeroBurn may offer the following purchasing options, depending on current availability:
- 1-Month Supply: A one-month product package.
- 3-Month Supply: A three-month product package.
- 6-Month Supply: A six-month product package.
Orders are generally processed and shipped within 72 hours, subject to product availability, payment verification, and applicable fulfillment conditions.
Once your order has shipped, tracking information will be sent to the email address associated with your purchase.
Expedited Shipping Options
Customers who select expedited shipping may receive priority order processing. Same-day shipping may be available under the applicable expedited shipping terms and cutoff times.
Actual delivery times depend on the shipping method, destination, carrier operations, and other circumstances beyond the seller’s control.
3. Optional VIP Membership & Recurring Deliveries
SeroBurn may offer an optional VIP Membership that requires customer authorization.
Depending on the membership terms presented at signup, eligible members may receive benefits such as:
- 10% Savings: Discounts on qualifying future purchases.
- Free Shipping: Shipping benefits on eligible orders.
How Recurring Orders Work
If you enroll in a recurring delivery program, your selected supply may be automatically shipped and billed according to the schedule disclosed during enrollment.
The available billing intervals may include:
- Every 30 days for a one-month supply
- Every 90 days for a three-month supply
- Every 180 days for a six-month supply
Recurring charges and shipments apply only where you have authorized the applicable arrangement. Review the membership price, billing frequency, renewal terms, and cancellation requirements before enrolling.
Managing or Canceling Your Membership
You may contact customer support to request assistance with changing or canceling your membership.
Email: support@seroburn.org
Phone: +1-888-704-1133
Cancellation timing and the handling of orders already processed are subject to the applicable membership terms and consumer protection laws.
4. SeroBurn Refund Policy & 60-Day Money-Back Guarantee
SeroBurn offers a 60-day money-back guarantee for eligible purchases, subject to the applicable refund terms.
If you are dissatisfied with your purchase, contact customer support within 60 days of your original order date to request refund assistance.
Steps to Request a Refund
Step 1: Contact Customer Support
Request return instructions and the applicable cancellation or return authorization number before sending any product back.
Step 2: Prepare Your Return
Follow the instructions provided by customer support. Returned products must meet the applicable eligibility requirements, including any conditions regarding unused products.
Step 3: Ship the Return
Customers are responsible for return shipping costs unless the applicable policy or law provides otherwise.
Step 4: Allow Time for Processing
Approved refunds are generally processed within 7–10 business days after the returned product is received, subject to the applicable refund procedures. Your payment provider may require additional time to display the credit.
For refund questions, contact:
The 60-day guarantee is subject to the applicable purchase and return terms. Contact customer support for confirmation of eligibility and instructions before returning a product.
5. Electronic Payments & Purchase Authorization
When you submit an order online or authorize a purchase by phone, you authorize SeroBurn and the applicable payment processor to charge your selected payment method for the amount disclosed during the transaction.
For recurring membership orders, authorization is governed by the membership and billing terms accepted during enrollment.
Please review your order summary, shipping charges, taxes where applicable, and any recurring payment obligations before confirming your purchase.
6. Product Packaging, Shipping Partners & Authorized Sales
SeroBurn products may arrive in packaging or under labeling that differs from what is displayed on the website. Packaging variations do not necessarily indicate a change in the product itself.
Order fulfillment and delivery may involve third-party shipping providers.
To help ensure access to applicable customer support and purchase protections, customers should purchase through the authorized SeroBurn sales channel.
Products obtained from unauthorized sellers may not qualify for the same purchase support or refund arrangements.
7. Customer Reviews & Testimonials Disclaimer
Customer testimonials describe individual experiences and should not be interpreted as a guarantee of similar outcomes for every purchaser.
Individual experiences may vary. Testimonials do not replace professional advice, and no specific result is guaranteed.
Customers should review available product information carefully before making a purchase decision.
8. Copyright, Trademarks & Website Content
Website materials, including text, graphics, images, design elements, and other original content, may be protected by copyright, trademark, or other intellectual property laws.
Unless otherwise permitted by law or expressly authorized in writing, website content may not be reproduced, distributed, or used commercially without the appropriate permission.
SeroBurn names, logos, and associated marks belong to their respective owners. Third-party names and trademarks remain the property of their respective owners.
9. Dispute Resolution & Applicable Legal Rights
Disputes relating to SeroBurn products, purchases, or services may be subject to the dispute resolution procedures described in the applicable agreement.
Where legally valid and enforceable, these procedures may include binding arbitration or proceedings in small claims court.
Any limitation concerning class actions, jury trials, or other dispute procedures applies only to the extent permitted by applicable law. Nothing in these terms is intended to waive rights that cannot legally be waived.
Please review any separate arbitration agreement or dispute resolution provision presented during checkout, where applicable.
10. Website Disclaimer & Limitation of Liability
The SeroBurn website and its content are provided subject to applicable terms and legal requirements. Although reasonable efforts may be made to maintain website availability and accurate information, uninterrupted access and error-free operation cannot be guaranteed.
To the extent permitted by applicable law, SeroBurn disclaims liability for certain losses arising from website interruptions, technical issues, or the use of website content.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.
Dietary Supplement Notice
SeroBurn is presented as a dietary supplement. Product information on this website is not a substitute for individualized medical advice.
Consult a qualified healthcare professional before using a dietary supplement, particularly if you have an existing medical condition, take medication, are pregnant, or are breastfeeding.
Do not interpret website content as a guarantee of a specific health outcome.
11. Privacy, Email Notifications & SMS Communications
SeroBurn may collect and process personal information to support transactions and website operations.
Information may be used for purposes such as:
- Processing payments and fulfilling orders
- Sending purchase confirmations and shipping updates
- Responding to customer service inquiries
- Managing authorized email and SMS communications
- Providing promotional messages where permitted by law
Personal information may be shared with service providers when necessary to perform these functions or when disclosure is otherwise legally permitted or required.
We aim to handle personal information in accordance with applicable privacy laws and the website’s privacy practices.
Email Preferences
You may unsubscribe from promotional emails by following the instructions included in the message. Essential transactional communications may still be sent when necessary to manage an existing order.
SMS Opt-Out Instructions
If you have subscribed to SeroBurn text messages, you may reply STOP to opt out where supported. For assistance, reply HELP were supported or email support@seroburn.org.
Message and data rates may apply, and message frequency may vary.
For more information about personal information and communication preferences, please review the applicable Privacy Policy.
12. Contact SeroBurn Customer Service
For assistance with purchases, recurring orders, shipping, membership cancellation, refund requests, or questions about these terms, contact our customer support team.
Email Support: support@seroburn.org
Phone Support: +1-888-704-1133
Mailing Address:
SeroBurn
7780 49th St North, PO Box 513
Pinellas Park, FL 33781
USA
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
When contacting customer support about an existing order, include your order information where appropriate so the team can assist you more efficiently.